Engagement Hub

Data Deletion

User Data Deletion

Effective Date: October 30, 2026
Last Updated: October 30, 2026

1. Your Right to Request Data Deletion

Engagement Hub respects your privacy and provides a process for requesting the deletion of personal information collected or processed through our platform.

This includes information associated with interactions with Facebook Pages and Messenger conversations connected to Engagement Hub.

You may request deletion of applicable personal information whether you interacted with a business through Facebook Messenger, SMS, website chat, or another supported communication channel.

2. Facebook and Messenger Data Deletion

When a business connects its Facebook Page to Engagement Hub, the platform may process information made available through Meta’s APIs.

This information may include:

  • Facebook Page identifiers and related Page information.
  • Messenger user identifiers.
  • Messenger conversation and message content.
  • Profile information made available through authorized Meta permissions.
  • Message attachments and associated metadata.
  • Message delivery and interaction records.

If you interacted with a Facebook Page that uses Engagement Hub and want your associated information deleted, you may submit a request using the contact information below.

Your request should identify the Facebook Page or business you communicated with and, where possible, the approximate date of your interaction.

Do not submit passwords, government identification numbers, payment information, or other sensitive personal information through this request form.

3. How to Submit a Deletion Request

To request deletion of your information, contact us using either method:

Email: deletemydata@iamofarrell.com

Subject: Engagement Hub Data Deletion Request

Please include:

  • Your name.
  • The email address associated with your request, if applicable.
  • The Facebook Page or business you interacted with.
  • A brief description of the information you want deleted.
  • Any relevant dates or identifying details that help us locate the information.

We may request reasonable additional information to verify your identity and locate the relevant records.

You may also contact us through the business you originally communicated with.

4. What Happens After You Submit a Request?

After receiving a deletion request, Engagement Hub will:

  1. Acknowledge receipt of your request.
  2. Review the information provided and determine which records are associated with your request.
  3. Verify your identity when reasonably necessary.
  4. Identify applicable information stored within Engagement Hub.
  5. Delete or de-identify eligible information, subject to applicable legal and contractual requirements.
  6. Provide confirmation when the request has been processed, where appropriate.

We generally aim to complete verified deletion requests within 30 days. If additional time is reasonably necessary, we will provide notice and an explanation, subject to applicable law.

5. Information That May Be Retained

Certain information may need to be retained when required or permitted by law, including:

  • Records necessary to comply with legal obligations.
  • Information required to resolve disputes.
  • Records needed to prevent fraud or protect platform security.
  • Information subject to legitimate contractual or regulatory retention requirements.

Where information must be retained, we will limit its use to the applicable purpose and retain it only for as long as necessary.

6. Third-Party Data

Engagement Hub does not control information independently maintained by Meta, Facebook, telecommunications providers, or the businesses using our platform.

If you want information deleted directly from Facebook or another third-party platform, you may need to submit a separate request to that provider.

Deleting information from Engagement Hub does not automatically delete information maintained independently by Meta or the business you communicated with.

7. Business Account and Organization Data

If you are an Engagement Hub account holder or authorized business administrator and want to delete your organization’s account information, contact us directly.

Account deletion requests may involve:

  • User account information.
  • Organization and workspace information.
  • Connected third-party integrations.
  • Customer contact records.
  • Conversation histories and attachments.
  • Integration credentials and related configuration data.

We will coordinate the request with the authorized account administrator and process eligible information in accordance with applicable agreements and legal requirements.

8. Contact Information

For questions about data deletion or to submit a request, contact:

Engagement Hub

Website: https://myengagementhub.com

Privacy and Data Deletion Requests: deletemydata@iamofarrell.com

Privacy Policy: https://myengagementhub.com/privacy

Terms and Conditions: https://myengagementhub.com/terms