Terms & Conditions – Engagement Hub

Effective Date: October 30, 2026
Last Updated: October 30, 2026

1. Agreement to These Terms

Welcome to Engagement Hub.

These Terms and Conditions (“Terms”) govern your access to and use of Engagement Hub, including our website at https://myengagementhub.com, web application, software, integrations, communication tools, and related services (collectively, the “Services”).

Engagement Hub is a software-as-a-service (SaaS) platform that helps businesses manage customer communications across multiple channels, including Facebook Messenger, SMS, website chat, and supported third-party integrations.

By accessing or using the Services, creating an account, or connecting a third-party service, you agree to these Terms and our Privacy Policy.

If you are using Engagement Hub on behalf of a business or other organization, you represent that you have authority to accept these Terms on that organization’s behalf. In that case, “you” and “your” refer to both you and the organization.

If you do not agree to these Terms, you may not use the Services.

2. Eligibility and Account Registration

You must be legally capable of entering into a binding agreement to use Engagement Hub.

To access certain features, you may be required to create an account and provide accurate information, including your name, email address, business information, and authentication credentials.

You agree to:

Provide accurate and current registration information.
Maintain the confidentiality of your login credentials.
Restrict access to your account to authorized individuals.
Promptly notify us of suspected unauthorized access.
Maintain accurate user permissions and access controls within your organization.
Accept responsibility for activities conducted through your account.

You are responsible for ensuring that individuals accessing your organization’s account are authorized to do so.

We reserve the right to suspend or restrict accounts containing inaccurate information, presenting security risks, or violating these Terms.

3. Description of Services

Engagement Hub provides tools that allow businesses to organize, manage, and respond to customer communications.

Depending on your subscription and available integrations, Services may include:

Unified customer conversation inbox.
Facebook Messenger integration.
SMS messaging functionality.
Website chat widgets.
Customer contact and conversation management.
Team member accounts and permissions.
Customer relationship management integrations.
Message organization and workflow tools.
AI-assisted response drafting, conversation summaries, and message classification.
Reporting and communication activity tracking.

Features, integrations, usage limits, and availability may change over time.

We reserve the right to modify, improve, discontinue, or replace features as reasonably necessary to operate and improve the Services.

4. Subscriptions, Fees, and Payments

Certain Engagement Hub features may require a paid subscription.

If you purchase a subscription, you agree to pay all applicable fees associated with your selected plan.

Depending on the subscription arrangement, fees may include:

Monthly or annual subscription charges.
Usage-based messaging charges.
Third-party communication provider fees.
Additional user or feature charges.
Applicable taxes and other required charges.

Subscription pricing, billing frequency, included usage, and applicable limits will be presented during the purchase or subscription process.

A. Recurring Billing

If you subscribe to a recurring plan, you authorize Engagement Hub or its designated payment processor to charge your selected payment method according to the billing frequency disclosed at purchase.

Your subscription will renew automatically unless canceled before the next renewal date, subject to the cancellation terms presented with your subscription.

B. Payment Responsibilities

You agree to maintain a valid payment method and promptly pay all amounts due.

If a payment fails, we may attempt to process the payment again or notify you that your account requires attention.

We reserve the right to restrict or suspend paid features for overdue or unsuccessful payments, subject to applicable law and any contractual notice requirements.

C. Refunds

Unless otherwise required by law or expressly stated in a separate written agreement, subscription fees and usage charges are non-refundable.

Any applicable cancellation, refund, or credit terms presented during purchase or in a separate agreement will govern.

D. Pricing Changes

We may change subscription pricing or usage rates from time to time.

For existing subscribers, we will provide notice of material pricing changes before they take effect, where required by law or applicable agreement.

5. Third-Party Integrations and Services

Engagement Hub may allow you to connect third-party platforms and services, including:

Meta platforms, including Facebook Pages and Messenger.
SignalWire and other telecommunications providers.
HubSpot and supported CRM platforms.
Cloud hosting, storage, and infrastructure providers.
Artificial intelligence service providers.
Other integrations made available through the Services.

Your use of third-party services is subject to the applicable third-party terms, policies, and privacy practices.

When you authorize an integration, you grant Engagement Hub permission to access and process the information necessary to provide the requested functionality, within the permissions granted by you and the relevant third-party platform.

You are responsible for:

Maintaining the necessary permissions and authorizations for connected accounts.
Ensuring you have the right to connect and use third-party accounts.
Complying with applicable third-party platform policies.
Maintaining valid authorization for connected services.
Reviewing and managing access granted to Engagement Hub.

We do not control third-party platforms and are not responsible for their independent operations, service interruptions, policy changes, or decisions to restrict or discontinue access.

We cannot guarantee that any third-party integration will remain available indefinitely.

6. Facebook and Meta Platform Requirements

If you connect a Facebook Page or use Messenger functionality through Engagement Hub, you agree to comply with all applicable Meta terms, policies, and platform requirements.

These may include:

Meta Platform Terms.
Meta Developer Policies.
Messenger Platform Policies.
Applicable messaging and communication restrictions.
Meta’s data use and deletion requirements.

You represent that you have the authority to connect the Facebook Page and authorize Engagement Hub to access the associated information.

You agree not to use Engagement Hub to:

Send unauthorized or unsolicited messages.
Violate Meta’s messaging windows or permitted use cases.
Circumvent Meta messaging restrictions.
Misrepresent your business or its relationship with Meta.
Use customer data for purposes not permitted by applicable Meta policies.
Send prohibited, deceptive, or fraudulent content.

Engagement Hub does not own, operate, or control Facebook, Messenger, or other Meta services. Meta is an independent third party.

Meta may change its APIs, permissions, access requirements, or policies at any time. Such changes may affect the availability or functionality of Messenger integrations.

7. SMS and Messaging Compliance

If you use Engagement Hub to send or receive SMS messages, you are responsible for complying with applicable laws, regulations, carrier requirements, and messaging industry standards.

These may include, where applicable:

Telephone Consumer Protection Act (TCPA).
CAN-SPAM Act, where applicable to related communications.
CTIA messaging guidelines.
Carrier messaging policies.
Applicable state and federal privacy and consumer protection laws.
A2P 10DLC registration and messaging requirements.

You agree that:

You will obtain legally required consent before sending messages.
You will maintain records of consent where required.
You will honor opt-out requests and applicable suppression requirements.
You will identify your business appropriately in communications.
You will not send deceptive, fraudulent, abusive, or unlawful messages.
You will not use Engagement Hub to distribute spam or unsolicited bulk communications.

You are responsible for the content, recipients, timing, and purpose of messages sent through your account.

Engagement Hub provides messaging infrastructure and tools. We do not determine whether your particular communication campaign satisfies applicable consent or legal requirements.

8. Acceptable Use

You agree to use Engagement Hub only for lawful business purposes and in accordance with these Terms.

You may not:

Use the Services for unlawful, fraudulent, deceptive, or abusive activities.
Send spam or unauthorized communications.
Harass, threaten, intimidate, or exploit individuals.
Collect or process personal information without appropriate authorization or legal basis.
Upload malicious software or attempt to compromise the Services.
Attempt to gain unauthorized access to accounts, systems, or data.
Interfere with the security, availability, or performance of the platform.
Reverse engineer, decompile, or attempt to extract source code except where prohibited by law.
Circumvent subscription limits, authentication, or access restrictions.
Resell or sublicense the Services without our written permission.
Use the Services in a manner that violates applicable laws or third-party platform policies.

We may investigate suspected violations and take appropriate action, including suspending access or terminating accounts.

9. Customer Data and Your Responsibilities

For purposes of these Terms, “Customer Data” means information, messages, attachments, contact records, and other content submitted to or processed through Engagement Hub by you or your authorized users.

You retain ownership of the Customer Data you submit or process through the Services, subject to any rights held by the individuals or third parties to whom that information relates.

You grant Engagement Hub a limited, non-exclusive right to host, store, transmit, process, and otherwise use Customer Data as reasonably necessary to:

Provide the Services.
Operate connected integrations.
Maintain and secure the platform.
Provide technical support.
Perform actions authorized by you.
Comply with applicable legal obligations.

You represent and warrant that you have the necessary rights, permissions, and legal authority to submit Customer Data and authorize its processing through Engagement Hub.

You are responsible for:

The accuracy and legality of Customer Data.
Obtaining required consents and notices.
Responding to privacy requests from your customers where applicable.
Maintaining appropriate retention and deletion practices.
Ensuring your use of Customer Data complies with applicable law.
Managing access to Customer Data by your employees and authorized users.

Engagement Hub does not assume responsibility for the legality of your customer communications or your independent business practices.

10. Data Privacy and Security

Our collection and use of personal information are described in our Privacy Policy:

https://myengagementhub.com/privacy

We implement reasonable safeguards designed to protect information processed through the Services.

However, no software platform, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You acknowledge that you are responsible for maintaining appropriate security practices for your own accounts, devices, employees, and connected third-party services.

11. Artificial Intelligence Features

Engagement Hub may provide AI-assisted functionality, including suggested message responses, conversation summaries, classifications, and related productivity features.

You acknowledge that:

AI-generated content may be inaccurate, incomplete, or inappropriate.
AI-generated responses should be reviewed before being used.
You are responsible for the content of communications sent through your account.
AI features are provided as assistance and are not a substitute for professional judgment.
AI functionality may depend on third-party service providers.

Unless expressly identified otherwise in a separately documented feature, Engagement Hub’s AI-assisted messaging tools are designed to support human review and do not independently authorize or guarantee the sending of messages.

You must not rely on AI-generated content as legal, financial, medical, or other professional advice.

12. Intellectual Property

Engagement Hub and its underlying software, technology, designs, interfaces, branding, documentation, and related materials are owned by or licensed to Engagement Hub and are protected by applicable intellectual property laws.

Subject to these Terms and your subscription, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your authorized business purposes.

You may not:

Copy or reproduce substantial portions of the platform.
Distribute or commercially exploit the software without authorization.
Remove proprietary notices or branding.
Claim ownership of Engagement Hub’s underlying technology.
Use our branding or trademarks without permission.

You retain ownership of your Customer Data and any content you independently create, subject to the rights described in these Terms.

Feedback, suggestions, or recommendations you provide about the Services may be used by us to improve Engagement Hub without restriction or compensation, provided we do not disclose your confidential information in doing so.

13. Service Availability and Support

We strive to provide reliable access to Engagement Hub but do not guarantee uninterrupted or error-free service.

The Services may occasionally be unavailable due to:

Scheduled maintenance.
Software updates.
Infrastructure issues.
Internet or telecommunications disruptions.
Third-party service interruptions.
Security incidents.
Circumstances beyond our reasonable control.

We may temporarily suspend portions of the Services when necessary to maintain security, perform maintenance, or address technical issues.

Any specific uptime commitment or support service-level agreement must be established in a separate written agreement.

14. Account Suspension and Termination

You may discontinue use of Engagement Hub and cancel your subscription in accordance with the applicable subscription terms.

We may suspend, restrict, or terminate your access if:

You violate these Terms.
Your account is used for unlawful or prohibited activity.
You fail to pay applicable fees.
Your use presents a security risk.
A connected third-party platform requires suspension or restriction.
We are legally required to do so.
Continued access creates material risk to Engagement Hub or other users.

Where reasonably practicable, we will provide notice and an opportunity to address the issue before suspension or termination, except where immediate action is necessary for security, legal, or operational reasons.

Upon termination, your right to access the Services will end.

Data handling following termination, including available export and deletion options, will be governed by our Privacy Policy, applicable subscription terms, and any separate written agreement.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ENGAGEMENT HUB PROVIDES THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
ALL MESSAGES WILL BE DELIVERED OR RECEIVED.
THIRD-PARTY INTEGRATIONS WILL REMAIN AVAILABLE.
CUSTOMER DATA WILL ALWAYS BE AVAILABLE WITHOUT INTERRUPTION.
AI-GENERATED CONTENT WILL BE ACCURATE OR COMPLETE.
THE SERVICES WILL MEET EVERY BUSINESS OR REGULATORY REQUIREMENT.

YOU ASSUME RESPONSIBILITY FOR YOUR USE OF THE SERVICES AND ANY BUSINESS DECISIONS MADE USING INFORMATION PROCESSED THROUGH THE PLATFORM.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENGAGEMENT HUB AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION:

LOST PROFITS OR REVENUE.
LOST BUSINESS OPPORTUNITIES.
LOSS OF DATA.
BUSINESS INTERRUPTION.
REPUTATIONAL DAMAGE.
THIRD-PARTY PLATFORM RESTRICTIONS.
FAILED OR DELAYED MESSAGE DELIVERY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ENGAGEMENT HUB ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO ENGAGEMENT HUB FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IF YOU HAVE NOT PAID ANY FEES DURING THAT PERIOD, OUR AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Engagement Hub and its owners, officers, employees, contractors, and affiliates from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:

Your use or misuse of the Services.
Your violation of these Terms.
Your violation of applicable laws or regulations.
Your customer communications or messaging campaigns.
Your failure to obtain required consent or authorization.
Your infringement or violation of another person’s rights.
Customer Data submitted or processed through your account.
Your violation of third-party platform terms or policies.

This obligation does not apply to the extent a claim results from Engagement Hub’s own conduct for which indemnification is prohibited by law.

18. Changes to These Terms

We may update these Terms periodically to reflect changes in our Services, business practices, legal obligations, or technology.

When material changes are made, we will update the “Last Updated” date and provide additional notice where required.

Your continued use of Engagement Hub after revised Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

19. Governing Law and Disputes

These Terms will be governed by the laws of the State of [INSERT GOVERNING STATE], without regard to its conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Services will be resolved in the state or federal courts located in [INSERT COUNTY AND STATE], unless applicable law requires otherwise.

You and Engagement Hub consent to the jurisdiction of those courts.

Nothing in this section limits any rights or remedies that cannot be waived under applicable law.

20. General Provisions

A. Entire Agreement

These Terms, together with our Privacy Policy and any applicable subscription agreement or written service agreement, constitute the entire agreement between you and Engagement Hub regarding the Services.

B. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

C. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

D. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms in connection with a merger, acquisition, restructuring, or sale of our business or assets, subject to applicable law.

E. Force Majeure

We will not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, power outages, internet disruptions, telecommunications failures, labor disputes, government actions, or third-party service interruptions.

F. Independent Relationship

Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between you and Engagement Hub.

21. Contact Information

For questions regarding these Terms, account matters, or the Services, contact us:

Engagement Hub

Website: https://myengagementhub.com

Email: support@iamofarrell.com

Terms and Conditions: https://myengagementhub.com/terms